About Us

Ground Shipping/Delivery Times:

As a service to our customers, we offer Ground Shipping absolutely FREE, unless another
shipping preference is specified.  Ground Shipping usually takes 2-4 business days,
depending on destination state. (Weekends are not included in the delivery time)

For Exact Ground Transit Times View Our Time In Transit Map

Free Ground Shipping is offered on all gifts, except fresh fruit, candy bouquets.  The fruit and
candy bouquets must be shipped via 3 Day, 2 Day, or Next Day Air. ( to ensure freshness)

The appropriate shipping charges will be added to any orders in which the free ground
shipping is not selected.

Monday Through Friday… All orders placed by 8:00 AM EST are usually shipped the following
business day. Orders placed on Saturday, Sunday, & Holidays will be shipped the next
business day.

CHRISTMAS DELIVERY INFORMATION:

Up until Dec 19th, orders placed by 8:00 AM EST the previous day, will be shipped out the
following business day.  On December 22nd and 23rd only 2nd day and next day air orders will
be shipped the same day. All 3 day and ground orders that come in on December 22nd and
23rd will be shipped on December 29th. If this changes for any reason we will notify you as
soon as possible. Of course UPS does not guarantee any shipping methods to arrive before
Christmas if they are shipped after December 12th. There will be no refunds on late deliveries.

EXPRESS SHIPPING/DELIVERY TIMES:

Other shipping methods include UPS/Fed Ex 3 Day (3 business days + shipping day), UPS/Fed
Ex 2 Day (2 business days + shipping day), & UPS/Fed Ex Next Day Air. (arrives the following
business day) Additional charges will apply for these shipping options.

WHERE WE SHIP OUR GIFT BASKETS:

We offer delivery of our gift baskets to any physical address within the United States.

We currently do not ship to P.O. boxes, APO/FPO addresses, or overseas. These destinations
are too high risk, and we have experienced numerous incidents where the packages were
either damaged, lost, or returned to us at great expense.

PERISHABLE ITEMS:

During the summer months, we provide ice packs in all chocolates & perishable gifts, to
ensure that our chocolates, fruits, and bakery items arrive fresh.

Any gift such as fresh fruits or perishable products must be shipped via 2 Day, or Next Day Air.
Although this is more costly, it is the only way to ensure that the gift will arrive fresh.

SUBSTITUTIONS:

At times, we may need to substitute items within one of our gift baskets, to ensure freshness
and timely delivery. We will always substitute of equal or greater value, without compromising
the theme, design, color, or quality of the gift.

ENCLOSURE CARDS:

An enclosure card is included in all of our merchandise with the message of your choice.
Please be sure to include your name or the company name, so the recipient knows who the gift
is from.

PAYMENT:

Gift Baskets by Serendipity gladly accepts Visa, Mastercard, Discover, American Express, and
Pay Pal. We also accept a Cashiers Check or Money Order. Once the payment is received, your
gift will be shipped.

TRACKING YOUR ORDER:

Once the order has been shipped, you will immediately receive an email notification with a
tracking number to track your gift online. You may also call UPS Toll Free at (800) 742-5877, or
FED EX Toll Free at (800) 463-3339.

CHANGING SHIPPING INFORMATION:

If an error is made in the shipping address, or needs to be changed, please notify us
immediately. If the order has not yet shipped, we will be glad to make any necessary changes.

However, if the gift has already been picked up by the parcel delivery company, we will need to
contact either UPS or FED EX, and attempt to reroute the package to the correct address. A
rerouting fee of $10.00 will be charged to your credit card for this error.

CANCELING YOUR ORDER:

If you wish to cancel your order for any reason before it ships, please email us immediately at
admin@giftbasketsbyserendipity.com.

Once the order has been shipped and not yet delivered, you will only be charged for shipping,
and the merchandise will be credited back.

REFUNDS:

We offer refunds for any damaged or defective gifts, as long as the claims are placed within 15
days of the gift being received.